What do we mean by ‘personal information’?
Personal information means any details or opinions about you from which your identity is either apparent or can be uncovered.
Why we may collect your personal information?
The main reasons why we would collect personal information from you are:
- To ensure your security when visiting our website; and
- To learn which areas of the site are of most interest to you (see the section on ‘cookies’ below.)
In both of these cases, we may use the information we gather to provide targeted and value-added products and services to you through direct marketing. These direct marketing offers and promotions are designed to make your life easier, not harder. If you do not want to receive them, just let us know when we contact you and we will remove you from this service.
How do we keep your personal information accurate and up-to-date?
It is important for us, and for you, that any information we hold about you is accurate and up-to-date. For this, we rely on you to help us. We ask that you contact us whenever there are any changes to your personal details – such as your email address – so that we can update our records.
How long do we keep information about you?
By law, we may be required to hold certain information about you even after you are no longer a client of leaseconsultant.com.au. However, after such time as required by law, you can be assured that we will destroy your information completely and safely. We may also hold certain information about you if it is needed for a purpose of which you are aware or might reasonably expect us to hold the information. When that information is no longer needed, it will be destroyed or permanently de-identified.
How safe and secure is the information we hold about you?
We take great care with the information we hold about you. Our aim is to ensure that any details are securely protected from misuse, loss, and unauthorized access, modification or disclosure. Our website uses encryption techniques to enhance your privacy and security on the Internet. We will take reasonable care to make sure that we keep your information in an accurate, complete and up-to-date manner. When that information is no longer needed, it will be permanently destroyed or de-identified.
Access to your personal information
Any information we may hold about you is yours to access and correct; as such we can provide you with the general information that we have – such as your name, address and contact details – quite easily. However, more detailed information we might have may not be easy for us to access and, if necessary or if the information relates to existing or anticipated legal proceedings, or if your request is vexatious, a small fee may be charged to cover the cost of retrieving and supplying the details you want. This process may take up to 20 working days from your request. If you need to access your detailed information, just write to us at the following address: Australian Lease & Property Consultants, Mitchelton Q 4053, AUSTRALIA, or email us at email@example.com.
What are ‘cookies’ and how do they work?
Cookies are small data files that are downloaded from our web servers and stored on your hard drive. This is a common and acceptable practice employed by most web sites. A cookie is a string of letters and numbers that uniquely identify the computer that you are using as well as any customer number and access code you may have used to register at the site. Cookies are used on the leaseconsultant.com.au web site only to track a visitor’s journey through our site. This allows us to see at a glance which pages and information is of most interest to visitors. This type of cookie contains no personal information at all; it is simply a record of your journey through our site.
Most browsers can be configured so that they notify you when a web site uses a cookie or even so that they refuse to accept cookies. You can also delete cookies from your hard drive; however, doing so may hinder or slow down your access to valuable areas of information within our site.
Why would we disclose information to another organization
At Australian Lease & Property Consultants, we want to provide our customers with the very best products and services. At times we may partner with another organization to support the products and services we offer (for example, payment for our products is handled by PayPal so we must pass your payment details through to them when you make a purchase). In these situations, we will need to share the personal information you have given us. As you will appreciate, in certain circumstances we may also be compelled by law to disclose your personal information to various authorities.
To whom might we disclose information?
Generally, we do not expect to disclose your personal information to anyone without a very good reason, such as payment processing. However, if we need to disclose any of your information to another organization, we will take reasonable steps before we do so to ensure that:
- The organization has the same commitment as we do to the protection of your personal information; AND that
- You have consented to us doing so. By consent, we mean approval in writing, orally, or by implication from your dealings with us.
If you have a complaint
At leaseconsultant.com.au, we value our customers. We will always aim to be fair and responsive. If you have a complaint, you have the right to expect that we will handle it in a friendly and professional way. When we receive a complaint, we look on it as valuable feedback that may help us to improve the services we offer and to ensure your needs are met in a satisfactory and appropriate manner. If you wish to complain, at any time, about the handling, use or disclosure of your personal information, just write to us at the following address: Australian Lease & Property Consultants, Mitchelton Q 4053 AUSTRALIA, or email us at firstname.lastname@example.org